Contact
Contact HPD Violations NYC. A person in New York reads every message.
Questions about the lookup, a mistake on a page, or alerts for your buildings. Call (347) 201-2336, Monday to Friday, 9am to 7pm Eastern. We're not HPD, so for your own violation, the agency contacts are below. Who runs the site is on the about page.
How to reach us
| Phone | (347) 201-2336 |
| hello@violationwatch.nyc, for anything, including mistakes on this site | |
| Sales | sales@violationwatch.nyc, for portfolios of 10+ buildings |
| Support | support@violationwatch.nyc, for existing ViolationWatch customers |
| Office | Violationwatch, Inc., 433 Broadway, Unit 220, New York, NY 10013 · Open in Google Maps |
| Hours | Monday to Friday, 9am to 7pm Eastern |
HPD Violations NYC is a free tool. You don't need an account to search, and you don't need to contact us to use it. If you want alerts when a new violation lands on your building, start the 7-day free trial of ViolationWatch monitoring.
What happens after you contact us
- A person in New York reads it. Every email goes to the ViolationWatch team, not a ticket bot. Each inbox goes to a different group, so pick the one that fits.
- You hear back within one business day. Sales questions usually get an answer the same business day.
- If you found a mistake, we check it against the city's own source and fix the page if we got it wrong. How that works is on how we research.
- We can't change a city record. We're a private company, not affiliated with the City of New York. To dispute, correct or pay a violation, you deal with the agency that issued it.
Questions about your own violation go to the agency
These are the official contacts, from each agency's own nyc.gov pages.
| Agency | For | Contact |
|---|---|---|
| HPD | Housing code violations, dismissal requests, how to correct a violation | Your borough's Code Enforcement service center |
| HPD eCertification | Enrolling and certifying online | (212) 863-5414 or ecertadmin@hpd.nyc.gov |
| HPD Registration | Annual property registration | register@hpd.nyc.gov |
| HPD Emergency Repair | Status of HPD emergency repair work already under way | 212-863-5510 |
| 311 | Filing a complaint, checking a complaint's status | 311 Online, the 311 app, or call 311 |
We explain how the city's rules work, but nothing on this site is legal advice. For a court case or a closing, talk to a lawyer or an expediter.